Overview
If you are unable to complete Two-Factor Authentication due to a lost device or authenticator app, you will need support intervention to regain access.
Action Required
Please contact our support team and request a 2FA reset. Our engineers will validate the account and restore access.
You can contact us through any of the following channels:
• Support ticket: https://portal.tkwebhosts.com/submitticket.php?step=2&deptid=1
• Live chat on our website
• WhatsApp: click to chat
Once our team completes validation, we will remove the existing 2FA and provide direct instructions to sign in and re-enroll.
